Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein.
Material type:
TextPublication details: Washington, DC : The World Bank, c2008.Description: xxv, 423 p. : ill. ; 23 cmISBN: - 9780821371855
- 0821371851
- 9780821371862
- 082137186X
- Medical care -- Developing countries -- Quality control -- Measurement
- Health facilities -- Developing countries -- Quality control -- Measurement
- Educational surveys -- Developing countries
- Quality assurance -- Developing countries -- Measurement
- Data Collection -- methods
- Developing Countries
- Health Services Research -- methods
- Quality Assurance, Health Care -- economics
- Quality Assurance, Health Care -- methods
- 362.1 23 Am54a
- RA399.D44 A74 2008
- WA 950
| Item type | Current library | Collection | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|
Books
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JSW Law Library WR General Stacks | Non-fiction | 362.1 Am54a (Browse shelf(Opens below)) | Available | D00733 |
Includes bibliographical references and index.
Introduction: why measure service delivery? -- Assessment of health facility performance: an introduction to data and measurement issues -- An introduction to methodologies for measuring service delivery in education -- Administrative data is a study of local inequality and project choice: issues of interpretation and relevance -- What may be learned from project monitoring data? lessons from a nutrition program in Madagascar -- Program impact and variation in the duration of exposure -- Tracking public money in the health sector in Mozambique: conceptual and practical challenges -- Public expenditure tracking survey in a difficult environment: the case of Chad -- Lessons from school surveys in Indonesia and Papua New Guinea -- Assessment of health and education services in the aftermath of a disaster -- Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities --
Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries -- Use of vignettes to measure the quality of health care -- Client satisfaction and the perceived quality of primary health care in Uganda -- Health facility and school surveys in the Indonesia family life surveys -- Collecting data from service providers within the living standards measurement study -- Sharing the gain: some common lessons on measuring service delivery.