Barber, Michael, 1955-

Instruction to deliver : fighting to transform Britain's public services / Michael Barber. - Rev. pbk. ed. - London : Methuen, 2008. - xv, 462 p. : ill. ; 22 cm.

Includes bibliographical references (p. [436]-439) and index.

9780413776648 (pbk.)


Public administration--Great Britain.
Government productivity--Great Britain.
Municipal services--Great Britain.

361.6094 / B2331i