Instruction to deliver : fighting to transform Britain's public services /
Michael Barber.
- Rev. pbk. ed.
- London : Methuen, 2008.
- xv, 462 p. : ill. ; 22 cm.
Includes bibliographical references (p. [436]-439) and index.
9780413776648 (pbk.)
Public administration--Great Britain. Government productivity--Great Britain. Municipal services--Great Britain.