TY - BOOK AU - Golann,Dwight AU - Folberg,Jay TI - Mediation: the roles of advocate and neutral SN - 9781454852056 AV - KF9084 .G648 2006 U1 - 347.739 22 PY - 2006/// CY - New York PB - Aspen Publishers KW - Mediation KW - United States KW - Dispute resolution (Law) KW - Compromise (Law) N1 - Includes bibliographical references (p. 447-454) and index; The origins of disputes -- An introduction to negotiation -- Negotiation step by step -- Barriers to settlement -- An overview of mediation -- Stages of mediation -- Process skills -- Emotional and cognitive forces -- Merits-based barriers -- Representing clients : preparation -- Representing clients : during the process -- Public policy and ethical issues -- The law of mediation -- Specific applications -- Court-connected mediation -- Mixed and changing roles ER -