TY  - BOOK
AU  - Bowling,Daniel
AU  - Hoffman,David A.
TI  - Bringing peace into the room: how the personal qualities of the mediator impact the process of conflict resolution 
SN  - 0787968501 (alk. paper)
U1  - 303.6 21
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict management
KW  - Mediation
N1  - Includes bibliographical references (p. 279-281) and index
UR  - http://www.loc.gov/catdir/bios/wiley046/2003011730.html
UR  - http://www.loc.gov/catdir/toc/ecip044/2003011730.html
UR  - http://www.loc.gov/catdir/description/wiley039/2003011730.html
ER  -