Bringing peace into the room :  how the personal qualities of the mediator impact the process of conflict resolution / 
Daniel Bowling, David Hoffman, editors. 
 - 1st ed. 
 - San Francisco :  Jossey-Bass,  2003. 
 - viii, 310 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 279-281) and index. 
<br/><br/><label>ISBN: </label>0787968501 (alk. paper) 
<br/><br/><label>LCCN: </label>2003011730 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Mediation.
<br/><br/><label>Dewey Class. No.: </label>303.6  / B682