Dispute system design : preventing, managing, and resolving conflict /
Lisa Blomgren Amsler, Janet K. Martinez, and Stephanie E. Smith.
- Stanford, California : Stanford University Press, c2020
- xvii, 517 pages ; 27 cm
Includes bibliographical references (pages 435-494) and index.
What is dispute system design? -- Analytic framework for dispute system design -- System building blocks : processes for preventing, managing, and resolving conflict -- System design practice -- Accountability : evaluating dispute system design -- Ethics in system design -- Court programs -- Claims facilities -- Communities and justice -- Labor relations : the birthplace of dispute system design -- Managing conflict in employment -- Arbitration in commercial and employment designs -- Commercial disputes -- Consumer disputes -- Transitional justice -- International dispute resolution -- Collaborative governance and dispute system design -- Designing dispute systems for the environment.